It is almost impossible to implement a digital transformation strategy without effecting the most important factors in a company’s success, whether they are intentional or not. Therefore, being aware of the effects the change will have on your company, and planning accordingly, is crucial for the success of your digital transformation.

This is where Leavitt’s Diamond is useful. In 1965, Harold Leavitt designed an integrated approach to change, the Leavitt’s Diamond. We use this framework to develop an integrated digital transformation strategy and analyse the effects that it will have on your company.

In its current form, the framework outlines four independent components: Policy, People, Process, and Technology. To use it effectively, we define exactly what each component does within your company to understand the existing connections between them.

Once we have done that, we analyse how your digital transformation will affect all four components of the diamond. For example, your policies may have to be adjusted and changed, but it always comes with changes in another component or other components of the diamond. Again, there must be a balance to succeed.

Also, while your policies reflect your company’s goals, objectives, and culture to act as a statement of intent, we may also have to adjust and change your standards, procedures, and guidelines to achieve that intent.

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Policies reflect your goals, objectives, and culture.

While your policies act as a statement of intent, we may also have to adjust your standards, procedures, and guidelines to achieve that intent.